The terms and conditions outlined are designed to ensure that the Customers of Castle Embroidery can shop with confidence. At Castle we strive to provide garments of the highest quality and design.

All prices used are Pounds Sterling and include VAT.

Packaging and delivery charges to a single UK address will be shown on the website whenever incurred. Prices may be subject to change without notice, however, we will only alter the price when your order is confirmed.

Overseas visitors are welcome to use our website, however, prices will include VAT which is a UK sales tax currently calculated at 15%. This may not be payable under certain circumstances, however, additional costs for delivery may be applied. You can contact Castle via the website for assistance in this matter.

Our website will accept all major credit and debit cards at the time of ordering. Orders sent through the post with covering cheques will not be processed until the payment has been cleared. Please do not send cash through the mail.

When an order is placed it will be treated as an offer to buy and once accepted we will send you a email confirmation quoting a unique reference number, at this point we are making a legal contract with you. There are occasions, if necessary, that we may refuse your order in which case we will advise you by email as soon as possible.

On receipt of your email confirmation an opportunity will exist to check the details and correct any errors. The Company also reserves the right to contact various agencies to confirm identity or check credit rating.

Products shown and described on our website may not always be in stock. In the event of this situation occurring an estimated delivery time will be provided, or an alternative product offered. It should be noted that delivery dates quoted are estimates and do not constitute a contractual obligation by Castle to provide garments by a certain date.

Every effort has been made to display the products offered as accurately as possible, however, the colours you see will depend upon the settings on your monitor. All sizes given are provided by the manufacturers and are approximate for guidance only.

Delivery is a single drop to a UK mainland address, deliveries to the Channel Islands will incur addition costs which will be advised by e.mail. Enquiries from elsewhere are welcome, however, contact should be made to establish shipping costs.

Deliveries within the UK mainland are contracted to outside carriers whose normal delivery times are Monday – Friday 8.30 – 5.00pm. Delivery outside these times can also be arranged, however, additional costs will be charged. All deliveries must be Goods Damaged in Transit signed for and it is advisable that you keep your delivery receipt.

All goods are securely packed and leave our warehouse in perfect condition. Unfortunately from time to time damage does occur in transit. In the event that your goods show obvious signs of transit damage please refuse delivery and notify us immediately. If the damage is only visible after opening the carton you must inform Castle within 48 hours. In either case Castle will arrange replacement garments as soon as possible.

We undertake that the goods will, in all material respects, comply with any general description which may be submitted to you, will be of satisfactory quality and reasonably fit for normal usage. In the event that this is not the case, Castle should be notified in writing of the fault within 10 days of their receipt.

No returns will be accepted without prior agreement from Castle. No liability will be taken for the cost of returning goods, unless agreed by Castle.

The Company will accept cancellations on the understanding that no costs have been incurred. In the event that your order has been processed an artwork/origination cost plus a re-stocking charge will apply.

The conditions published above do not effect your Statutory Rights.